TOW#490 — Written communication
In business, but increasingly in everyday life too, written correspondence plays a major role in our daily (mis)communication.
So, we need to be aware of the fact that written communication can very easily lead to misunderstandings between correspondents, due to some of the following:
- Emotions — written communication can be a game of emotions on both sides. You could be in the BEST mood when writing a message, but the person on the other side could read it completely differently, or even the total opposite of what you wanted to convey;
- Length — some people like to write at length to people that prefer short messages, and vice versa;
- Frequency — if you’ve decided you like written communication, then you’ll also need to be on the e-mail/communication channels regularly, because missing a message can lead to major consequences for the rest of the correspondence;
- Language — a language barrier can also influence understanding, especially when it’s in another, non-native language;
- Style of writing — every one of us has their own way of writing and we want the other side to adapt to our way… hmmm…;
- Reacting, instead of answering — instead of replying to the message, we sometimes react, perhaps even emotionally, which can take the entire communication in a totally different direction;
- Preparation — a text needs to be prepared before it can be shared, but instead, sometimes, due to emotions, time constraints or absent-mindedness, we send messages without making sure they’re ready.
- Words — we don’t pay any attention to the words we use and might even use unpleasant ones that could have all kinds of effects on the recipient(s) of the message.
There are indeed many factors that can very easily result in a misunderstanding, but perhaps the most important is to remember that written communication plays a VERY small part in overall communication and the transmission of information. The lion’s share belongs to speaking and body language, therefore, in order to avoid misunderstandings, after making written contact try to talk to the person (if you can), or use verbal communication instead of written wherever possible.
If you’d nevertheless prefer to stick mostly to writing, just make sure you’re attentive and flexible.
Wishing you success with the changes to come,
@kalinbabusku
“Tip of the Week” Team member
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